We identify the strengths and gaps in your IT systems and processes by analyzing your current and upcoming needs, security risks, software versions, patches and updates, help-desk effectiveness, and more.
Our goal is to identify where the infrastructure is strong and where there are risks that that could result in downtime, security breaches, data loss-anything that could negatively affect your business operations.
From this assessment, Connected Platforms creates the most cost- and technology-effective managed service program for your organization. Then we implement the program, working to keep networks, servers, and desktops optimized for performance and functionality, all while assuring data security and employee productivity.
Managed Systems
Advanced computer systems and applications are no longer limited to large organizations. Small and medium sized organizations have special problems with this capability.
Today, every organization of any size, product or service type, can afford the hardware, operating system, and advanced applications needed to make Information Technology (IT) a basic part of their business processes. Thus, small- and medium-sized organizations the need to understand how to use this capability wisely. For example, every organization is expected to have a web site and integrate it into their revenue producing activities as well as the service arm of their organization.
It is not of major importance for business leaders to understand the detailed nature or even the capability of the technology, but it is important for them to understand how this technology impacts their business processes and associated business risks.
Data Sheet: Managed Systems
Migrating to Managed Systems
Business owners are pressured to reduce cost and raise quality of everything that is done. This should include honestly reviewing the internal IT service provider.
Today, small- and medium-sized organizations need to follow the leadership of larger ones: focus on only those core competencies that contribute to their company's competitive edge. Things that are not core to the business need to be moved off the plate of the management team. Wasting management time on things that are not core is a distraction that will weaken the teams' ability to compete.
Data Sheet: Migrating to Managed Systems
Server Management
This includes ongoing administration, maintenance, and support of servers: operating systems, user administration, file sharing, web hosting, print sharing, Active Directory, Exchange, DNS, DHCP, WINS, VPN, and remote application services.
The program also provides for maintenance of these crucial elements:
- Event log analysis
- Microsoft patch management
- Log file monitoring and analysis
- Drive space and volume maintenance
- Vendor coordination with hardware maintenance
- Asset/license management
- VPN services
- Management of battery back-up devices
- Backup system management and monitoring
Connected Platforms can also review and monitor security administration protocols for user accounts, file sharing permissions, remote access, security patches, virus definitions and prevention, and policies. We also provide full-time monitoring of response times for server ping, email service, web service, drive space, load, memory utilization, databases, and other services.
Network Management
Connected Platforms' network management keeps the backbone or your IT infrastructure strong and optimized for peak performance.
We perform proactive monitoring of key system areas, including router and firewall ping response times, internet access, security, and resource cataloging. Maintenance and security areas are also monitored, managed, and optimized by our team of technologists. Key areas include:
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- Router, firewall and switch management
- ISP support
- Telco support
- DNS (Domain Name Service) management
- DHCP configuration
- Wireless device management
- Firewall policy management
- VPN policy management
- Network performance optimization
- Network failover analysis
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Connected Platforms can also provide monitoring for router ping response time, Internet, LAN, and WAN throughput, syslog analysis, and more.
Desktop Management
Connected Platforms' Desktop Management incorporates all crucial elements to ensure that your desktops, and employees, operate at peak performance. This includes both maintenance and security in the following key areas:
- Desktop optimization and management
- VPN client management
- Remote desktop support
- Print and file sharing
- Asset/License management
- Battery backup device management
- Anti-virus software management
- Anti-virus software updates
- Software patch management
- Spyware and adware removal
Connected Platforms can also provide monitoring for workstation ping response time, drive space, memory utilization, and resource cataloging.
Data Sheet: Server, Network, and Desktop Management
Help & Service Desk
Let Connected Platforms provide the responsive, effective technical support your employees deserve and need to stay productive. Our expert team can provide support for a variety of server, network, and desktop configurations and provide answers for questions about numerous software packages. Our 9 x 5 (9 hours/day, 5-days-a-week) support ensures business continuity by providing help when your users need it most.
Data Sheet: Help & Service Desk
24/7 Remote Monitoring
Connected Platforms' Real-Time Monitoring is the vigilant partner that remotely watches your critical systems automatically, 24-hours-a-day, 7 days a week. Our Network Operations Center is manned with experts who can monitor the availability and performance of virtually any IP-enabled device including desktops, laptops, servers, printers, copiers, and routers.
Connected Platforms uses software agents and probes to gather all critical data on all your devices. These agents are crucial for monitoring mobile devices, like laptops, that aren't always connected to the network. Probes are an efficient way to monitor a large number of devices within a network.
Data Sheet: 24/7 Remote Monitoring
Remote Data Backup & Recovery
Connected Platforms provides a complete back-up and recovery service. This service copies during off-hours your critical data, secured with encryption protocols, and does this over the Internet to a remote location.
This service can be tailored for centralized, automated data protection that can help reduce the risks associated with data loss, while also helping to reduce complexity, manage costs, and address compliance with regulatory data retention requirements.
Data Sheet: Remote Data Backup and Recovery
E-mail Spam & Virus Filtering
Using the latest in spam and virus protection software, Connected Platforms gives you a comprehensive yet affordable service that secures email connections and regulates the delivery of clean email. By keeping the ever growing volumes of spam and email threats off of your network, we keep your ISP network resources free for use, lower IT costs, and help to build internal customer satisfaction.
Highlights of this program include:
- Accurate filtering of spam
- Automated user management
- User-managed white and black lists
- Flexible, multi-policy architecture
- Optional Disaster Recovery
- Outgoing email scanning and delivery
Data Sheet: E-mail Spam and Virus Filtering
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Web Site Hosting & Colocation
Connected Platforms provides a comprehensive server hosting package that combines a robust, redundant, and highly-available physical environment. This maintains data availability without putting a strain on your internal resources.
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